Order Cancellation
Orders are typically processed within 1–2 business days after payment confirmation.
If you need to cancel your order, please contact our support team within this processing period.
Once the order has been shipped and a tracking number has been generated, the order can no longer be canceled.
If a cancellation request is received before the order is shipped, we will process the cancellation and issue a full refund to the original payment method.
30-Day Return Policy
We offer a 30-day return policy starting from the date the order is delivered.
To qualify for a return, the following conditions must be met:
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The product must be unused and unopened
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The item must remain in its original packaging
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The product must be in resalable condition
Products that have been opened, used, or damaged may not be eligible for a refund.
Customers are responsible for return shipping costs, unless the return is due to a verified product defect.
Once the returned product has been received and inspected, the refund will be processed to the original payment method.
Exchange Policy
Product exchanges are only available in cases where the product has a manufacturing defect or functional issue.
Products damaged due to customer misuse, accidental damage, or improper handling are not eligible for exchange.
To request an exchange, customers must provide:
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Order number
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Proof of purchase (receipt or billing screenshot)
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Clear photos or a video showing the product issue
Our support team will review the submitted materials to verify the issue. If the defect is confirmed, we will arrange a replacement.
1-Year Product Warranty
All products purchased from our store are covered by a 1-year limited warranty.
This warranty applies only to manufacturing defects or product malfunctions under normal usage conditions.
The warranty does not cover damage caused by:
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improper use or mishandling
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accidental damage
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unauthorized modification or repair
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external physical damage
To submit a warranty claim, customers must provide:
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Order number
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Proof of purchase (receipt or billing screenshot)
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Photos or videos clearly showing the issue
Our team will review the claim and determine whether the issue qualifies under the warranty terms.
Non-Returnable Situations
Returns, exchanges, or warranty claims may not be accepted in the following situations:
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Products that have been opened or used
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Damage caused by the customer
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Items returned without proof of purchase
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Requests made after the 30-day return period
Refund Processing
Once a returned product has been received and inspected, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs when returning items.
We recommend using a trackable shipping service to ensure the safe delivery of returned products.
We are not responsible for returned items lost during transit.
Return address for all products: RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
Product Authenticity
All products sold on our website are authentic and sourced through authorized distribution channels, including officially authorized products from manufacturers such as GameSir.
Contact Us
If you need assistance with an order cancellation, return, exchange, or warranty claim, please contact our customer support team.
When contacting us, please include your order number and purchase details so we can assist you as quickly as possible.
